Contact IMPAWSTO: Pet Portrait Support & FAQs

Production typically takes 3-5 business days after your order is confirmed. Shipping within the US takes 7-14 business days. You'll receive a tracking number by email once the carrier scans your package. Shipping is included in the product price — no separate shipping charge at checkout.

Each portrait is custom-made to order. Production begins within 24 hours of order confirmation, so you have a 24-hour window to edit your shipping address, cancel for a full refund, or re-upload a different photo — see our Refund Policy for details.

We're sorry to hear that. Please contact us within 7 days of delivery with a video showing the damage. We'll review your case and arrange a replacement or full refund if appropriate.

IMPAWSTO is a pet-portrait service only. Our service does not perform automated face detection on uploaded photos — you are responsible for ensuring your photo contains only pets before uploading. We do not accept photos that depict people (alone, in groups, or alongside pets). If a photo with people reaches us, the order will be rejected with a full refund and the photo will be permanently deleted within 30 days. If a delivered portrait contains recognizable people that our manual review missed, contact us within 7 days for a case-by-case resolution.

Currently we ship to US addresses. We're working on expanding to additional regions — sign up for our newsletter to be notified.

Each portrait is custom-made to your pet and cannot be resold, so all sales are final once production starts. If there's a quality issue or shipping damage, we'll review your case and arrange a replacement. See our full Refund Policy page for details.